Customer Service

Shipping Options

The products are sent via the cooperating courier company (BIZ Courier) and the shipping costs are as follows:

– €2.99 for sending parcels worth less than €60 (applies to Attica and the rest of Greece).
– Free of charge  for parcel shipments when paying by card or paypal (valid for Attica and the rest of Greece).
– Free of charge  for parcels worth more than 60€ (valid for Attica and the rest of Greece) – For purchases under 60 € cash on delivery the charge is 3.99€ (applies to Attica and the rest of Greece).
– (Cyprus) For orders over 60 € free shipping. For purchases under 60€ the charge is 10€.
– For Orders to Italy and Spain the shipping cost is 19.99€
– Delivery to BOX NOW Automatic Receipt Machine!

Shipments are made to Greece & Cyprus and the estimated delivery time (in working days) is 1 to 5 for shipments within Attica, 1 to 5 for areas outside Attica, 1 to 5 for island destinations and 1 to 5 for inaccessible areas.

For shipments to Cyprus the delivery time ranges from 15 to 25 working days.

Collection from the store: In this case, you will receive a phone call when your order is ready, so that you can go through our store to pick it up within ten (10) calendar days and pay at the store. Otherwise the order is canceled.

Payment Methods

1. COD.
The products come by courier and you pay the price at the time of receipt.
Cash on delivery has a fixed cost of € 2.99.

2. Credit card
The online store princeoliver.com accepts all Visa, Mastercard, Maestro and Diners credit cards. Your transactions in our online store are protected by online security systems (SSL) which guarantee a secure trading environment. In the (secure) order form fill in all the necessary fields (card number, expiration date and CVV). Please note that American Express cards are not accepted.

For security reasons of the transactions, in case you have paid by card, the courier company at the time of the first delivery will ask you for a signed photocopy of your identity (2 sides). If the receipt is made by a third party, illegal cardholder, you must have authorized him (KEP or Police Department) with the original signature for receipt.

Size Calculation

In the Prince Oliver e-shop we try in every way to give as much information as possible about our clothes so that the users can choose those that suits them. In this regard, we have created a matching table in which after finding which product you are interested in with a few simple measurements of your body type, you match the size that suits you.

Changes – Product Returns

1. If you wish to change the product and replace it with another or others up to the amount of the price or with an additional price, this must be done within 30 days, either in the available stores (all except Cyprus), or via courier (the first change is free of charge via BIZ putting Recipient’s Charge. For each additional change the shipping cost is charged to the customer).

Send the parcel to the address below:
Daphnis 2, Kifissia,
Attica, 14564
Greece

For return or replacement of the product from Cyprus, Spain and Italy the charge burdens the customers with the transport they wish.

To proceed with the product return, you will send an email to returns@princeoliver.com with the shipping number of the return package, as well as the new product codes you want to receive.

2. Refund is made ONLY in case the product is defective and after passing a quality control. In case of return and for it to be valid, you must return the product to us within 14 days from the date of purchase by sending it by courier (the return is made via BIZ Courier with a charge of € 3.99 to the customer). The customer in this case can choose between a refund or the issuance of a credit voucher for future purchases (in the second case, if the customer chooses a credit voucher, the refund is charged to the recipient).

3. According to article 5 par.10 of law 2251/1994, the product must not have been used and must be in the condition received.

4. The product is accompanied by all the necessary documents that prove the transaction (eg DAT, Retail Rep. Etc.).

5. No changes / returns are made to the promoted products included in the Grand Offer offer.

Contact the Prince Oliver Online Store for more details .

Terms and Conditions of Use

Prince Oliver reserves the right to unilaterally modify or renew these terms and conditions of transactions, made through its online store, according to its needs and trading habits. Prince Oliver undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. It is clarified that the change of terms does not occupy orders that you have already been placed.

This website is the official website of Prince Oliver. All content on the websites, posted by Prince Oliver, including images, graphics, photographs, drawings, texts, services and products is the intellectual property of Prince Oliver and is protected under the relevant provisions of Greek law, European law and international law contracts.

Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of production work or misleading the public about the real provider of the Content of the websites is prohibited. No part of this site may be reproduced, reproduced, downloaded, published, distributed, transmitted or otherwise used in any way or by any means for commercial or other purposes only with the prior written permission of Prince Oliver or any other copyright holder.

The names, images, logos and insignia that represent Prince Oliver or its online store or third parties contracted to them as well as their products or services, are the exclusive trademarks and insignia of Prince Oliver or www. princeoliver.com or the above third parties and are protected by Greek, EU and international trademark laws and industrial and intellectual property and unfair competition.

In any case, their appearance and display on the websites www.princeoliver.com should in no way be construed as a transfer or assignment of their license or right of use.

Prince Oliver can not guarantee the availability of the products, but guarantees the timely information of the final consumers about their non-availability.

Prince Oliver is only liable for fraud and gross negligence in the event of a delay in the delivery of ordered products and for information provided by it or services provided through its website.

The Prince Oliver Online Store is not responsible for any technical issues that may arise with users when attempting to access and during the Website and relating to the operation or compatibility of their own infrastructure with the use of the Website. Prince Oliver also has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products or services or information available through it.

The users of the website www.princeoliver.com agree that they will not use them and the Prince Oliver online store to send, publish, send by e-mail or otherwise transmit any content that is illegal, harmful, threatening, offensive, annoying, defamatory, defamatory, obscene, obscene, libelous, violates the privacy of others, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with the law or or management relationships (such as inside information, ownership and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of third party accounts, or contains viruses; any other code files, programs, or programs designed to interrupt, damage, destroy, or obstruct the operation of any computer software or hardware, whether intentionally or unintentionally, in violation of applicable Greek and Community law and its provisions, may interfere with any way and any content is used to collect or store users’ personal data.

Security

Prince Oliver recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information, which is related to your personal information and your transactions, is secure and confidential. The security of the Prince Oliver Online Store is achieved by the following methods:

Customer Identification
The codes used for your identification are two: the Password (e-mail or username) and the Personal Security Code (password), which every time you enter them provide you with absolute security access to your personal information.

Allows you to change your Personal Security Code (password) and your e-mail address as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise the Prince Oliver online store is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth). We also suggest that you use not only letters and numbers but also symbols to create a password.

Ensuring the Privacy of the Transfer of Your Personal Data:

Controlled Access (firewall)
Access to Prince Oliver’s systems (servers) is controlled by a firewall, which allows the use of specific services by customers / users, while prohibiting access to systems and databases with confidential data and information of the company.

Encryption
Prince Oliver’s system first decrypts the information it receives using the same key (predefined when you sign in to the service) and then processes it. Prince Oliver systems send you information following the same encryption process.

Wherever you enter personal data (password, addresses, telephone numbers, credit cards, etc.) there is 128-bit SSL encryption.

Encryption is essentially a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. When ordering and if the user / customer is logged in with their username and personal password in the Prince Oliver online store, all communication between your computer and Prince Oliver systems is encrypted using a 128bits key. That is, every time you send information to the system, your browser first encrypts it using a 128-bit key and then sends it to the system.

Transaction Privacy
Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to Prince Oliver is confidential and Prince Oliver has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.

Prince Oliver does not disclose customer and transaction information unless authorized in writing by you or as required by a court order or decision of another public authority.

In the event that Prince Oliver uses third parties to support its systems, it takes care to ensure confidentiality.

You can request any information kept about you as well as their correction in case you can document the existence of an error.

For your own safety, you should also treat all information provided through the service as confidential and do not disclose any information to third parties.